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SAP SM Online Training

SAP SM Online Training Course Contents

Duration:4-5 weeks

SAP SM Online Training Course Content

Course overview

  • Support for ITIL Processes
  • Available Functionalities in Solman

Installation & Technical Configuration

  • Sizing & Installation
  • SAP Solution Manager in system Landscape

Setting Up Solution Landscapes

  • System Landscape (Transaction SMSY)
  • Generate RFC Destination
  • Logical Components
  • Solution Landscapes & Solution Directory
  • Business processes

Using Administrative tools

  • Project Administration
  • Business Blue Print
  • Configuration Phase
  • Test Plan Management
  • Project Reporting

Roadmaps

  • Working with Roadmap
  • Creating Roadmaps
  • Roadmaps Definition
  • Roadmaps Authorizations

Service Desk

  • Concept and process
  • Basic settings
  • Advance customizing
  • Incident Management

Solution Manager Diagnostics (RCA)

  • Diagnostics strategy
  • Solution Manager Diagnostics configuration
  • Work centers

Business Process Monitoring

  • Job Monitoring in SAP Solution Manager
  • Setup Business Process monitoring
  • Alert Handling

Change Request Management

  • Overview change Request management
  • Urgent corrections: Process
  • Change Request Reporting
  • Maintenance Optimizer

SODOCA

  • Early watch Alerts, Central system
  • Monitoring and MOPZ
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