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SAP CRM Online Training

SAP CRM Online Training Course Contents

CRM-Customizing Fundamentals

  • SAP overview
  • Account Management
  • Organization Management
  • Proudcu Master
  • Transaction Processing
  • Activity Management
  • Partner Processing
  • Actions
  • Pricing
  • CRM Billing
  • CRM Middleware

CRM Sales

  • Introduction to Sales
  • Opportunity Management
  • Copying Control
  • Quotation Management
  • Order Management
  • Pricing
  • Special Functions in Quotations and Order Management
  • Contract Management
  • Rebate Processing
  • Activity Management in CRM Sales
  • Visit Planning
  • Terriotory Management

CRM Service

  • Overiew of CRM Service
  • iBase Management and Objects
  • Service Agreements and Service Contracts
  • Service Plans
  • Service Order Management
  • Complaints and Returns
  • In-House Repair
  • Warranty Claims
  • IT Service Management

CRM Marketing

  • Introduction to Marketing
  • Marketing Plans and Campaign Management
  • Working with Campaigns
  • Segmentation
  • Personlized Mails
  • Product Proposals
  • Lead Managements and Surveys
  • Campaign Automation
  • External List Management
  • Special Features and Functions
  • Couponing

CRM MiddleWare

  • Overview
  • Data Exchange with R/3 Backend
  • CRM Middleware Operations
  • Data Exchange with 3rd Party Backend
  • BW Adapter Overview
  • Groupware Adapter Overview

Loyalty Managemnet

  • Loyalty Program
  • Reward Rule Group
  • Reward Rule
  • Member and Member ship
  • Member Activities
  • Points and Tier Changes
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